RETENTION MARKETING SERVICES FOR LEADING BRANDS
We build sophisticated lifecycle marketing programs that grow repeat purchases, increase CLTV, and make owned channels your most profitable revenue stream.
Let's Talk Retention
Retention Orchestration
Email and SMS are the channels. Loyalty, membership, and subscription are the infrastructure. Most brands build them separately, manage them in silos, and wonder why their retention program never quite adds up to more than the sum of its parts.
Avex connects your retention stack and builds the logic that makes every tool more powerful. We map your complete customer data architecture, build the cross-platform segmentation that reflects real customer behavior, and create the automated sequences that move customers through your loyalty, subscription, and membership programs at exactly the right moment.
Email Marketing
Email is the highest-ROI channel in eCommerce. Done right, it drives 25–35% of total store revenue. Done wrong, it's an occasional newsletter that barely moves the needle.
Avex manages your complete email program — strategy, creative, automation, segmentation, and optimization — as a dedicated extension of your team. We work with many industry leading brands acorss different verticals and we know exactly what separates programs that perform from programs that plateau.
Flows we build and manage: Welcome series, post-purchase, browse abandonment, cart abandonment, win-back, replenishment, cross-sell, VIP, and sunset flows.
Ongoing management: Monthly campaign strategy and execution, list segmentation, A/B testing, deliverability monitoring, and monthly revenue reporting.
Let's Talk Email
SMS Marketing
Your email goes to an inbox. Your ad goes to a feed. Your SMS goes directly to a phone that almost never leaves someone's hand. That's a fundamentally different level of access to your customer.
Our team builds SMS programs that use that access responsibly and profitably. Strategic send cadences, precise segmentation, and messages that feel personal rather than promotional — so your subscribers stay subscribed and keep converting.
Flows we build and manage: Welcome, post-purchase, browse and cart abandonment, back-in-stock, loyalty, win-back, and promotional flows.
Ongoing management: Campaign strategy and execution, list growth strategy, segmentation, compliance management, A/B testing, and monthly reporting.
Let's Talk SMSRetention Platform Migration
Any agency can copy your flows into a new platform. What Avex does is different. Every migration we manage starts with a full audit of your existing program — what's working, what isn't, and what should have been built differently from the start.
By the time your new platform goes live, you don't just have a migration. You have a smarter segmentation structure, better-built flows, cleaner list hygiene, and a program that's genuinely more sophisticated than the one you left behind.
Our retention migration process covers: Subscriber and list migration, suppression list transfer, flow rebuilds and optimization, template recreation, segmentation rebuild, IP warm-up strategy, deliverability monitoring, and post-migration performance benchmarking.
FILA
- Custom Salesforce x Klaviyo Integration
Hugo Boss
- Omnichannel Creative Direction and Lifecycle Marketing
TAG Heuer
- Elevated Email Marketing & Creative Direction
Wolf & Shepherd
- Email Marketing, Copywriting & AB Testing
Fellow
- Email Marketing & Design on Klaviyo
Enjoy Life
- Branding Refresh and Email Marketing for Enjoy Life
From Our Clients
Let’s work together
Tell us where you want to take your brand. We'll show you how to get there.