On-Demand Shopify Support for Growing Brands

AVEX ASSIST gives Shopify merchants direct access to our design & dev team via a rapid ticketing system.

The Program

AVEX ASSIST is a support desk ticket program designed for brands that want quick, small-scale updates and enhancements. With a cap of 4 hours per ticket, this model ensures efficiency, faster turnaround times, and cost-effective solutions for design and development needs.

Work directly with the Design and Development team without intermediaries. This allows for seamless execution of minor updates, feature enhancements, and bug fixes—ensuring continuous site improvements without the overhead of larger-scale project management.

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Designed for Mid-Market DTC Brands

This program is specifically designed to meet the needs of agile, growth-focused eCommerce teams. Ideal for:

Shopify Plus or Advanced Plan merchants looking for expert-level support
Brands generating between $2M–$50M in annual revenue, balancing scale with speed
High-performing storefronts that need frequent front-end updates, bug fixes, and UX enhancements
Lean internal teams with limited or no dedicated developers
eCommerce and marketing leads who need reliable, fast execution but don’t code themselves

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Expertise You Can Trust

Enterprise brands rely on our team to build, scale, and optimize their most important digital properties. With Avex Assist, that expertise becomes available on an as-needed basis, without long timelines or high overhead.

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