By drawing inspiration from the hospitality industry, UX designers can infuse their creations with warmth, personalized attention, and a sense of delight. In this blog post, we will unravel the symbiotic relationship between hospitality and UX design in the context of e-commerce.
- Conversion Rate Optimization
- Customer Experience
- Retention Marketing
- Case Study
In e-commerce, heatmaps act as a compass, guiding merchants toward data-driven decisions that optimize user experience and maximize user engagement and retention. Delve deeper into user behavior, drive informed business decisions, and elevate the overall performance of your online store.
Dealing with a large number of WISMO requests not only strains your customer services team and lengthens their response time, but also reduces hard-to-earn customer satisfaction. Develop a strategic plan to manage WISMO requests that incorporates self-service resources and automation to zap overflowing inboxes and give customers a supercharged experience that boosts brand affinity.
As consumers become more conscious of the environmental and social effects of their purchases, the demand for sustainable products and services continues to increase. And of course, merchants will have to adopt new and relevant strategies to meet this rising demand for sustainable products. Featuring our recent work with body-positive athleisure brand, Vitality.
The opportunities to increase your store’s product discoverability are endless and aren’t just bound to perfectly written product descriptions and appealing imagery. With the increased competition, brands should ocus on offering tailored onsite and offsite product discovery experience that put "custom" in "customer.
More often than not successful eCommerce design projects adopt a mobile-first UX approach. What are the benefits of doing so? What does it really entail? How does it compare to other UX design schools? And what role does desktop UX play today?
The eCommerce subscription economy has witnessed massive growth in recent years, and so did 'subscription fatigue'; a phenomenon of mass subscription cancellations. What causes it and how can merchants mitigate its risk on their eCommerce business?
According to Yotpo’s State of Brand Loyalty 2022 report, 83% of global shoppers say belonging to a loyalty program influences their decision to buy again from a brand.
With our fictitious brand as an example, we’ll dive into actionable advice and show you how to utilize certain SaaS products to get the most out of what they offer and drive sales for your eCommerce site.
Agency X Podcast: How Personalization Improves Customer Experience with Albert Liu, Channel Director at Dynamic Yield
Here are the main points for our podcast episode with Albert Liu from Dynamic Yield.
The pace of change has always been rapid in the eCommerce sector, but the pandemic has accelerated this process by driving both unprecedented growth and boosts to user experience.
The eCommerce market has expanded dramatically in the past five years; you can buy just about anything you want online. This is great for consumers, but it means there’s a lot more competition for many brands. Finding a way to stand out from the crowd is essential, especially for Consumer Packaged Goods (CPG) brands.
Read through the highlights from our webinar with Klaviyo, Okendo, and Gorgias on how to increase customer retention throughout the holiday season.
Agency X Podcast: Improving Customer Experience Using Product Discovery with Gina Yuter, Partnership Manager at Syte
This week, John had the pleasure of picking Gina's brain about all things Syte, the leading product discovery platform for eCommerce. They talk about how product discovery works, its applications, and the importance of customer experience in eCommerce.
Agency X Podcast: Subscription Cancellations & Returns Strategy with Michael Joson, Avex Project Manager
Wondering how best to handle common issues that awry when sending subscriptions out to those VIP customers? Look no further.